{"id":14828,"date":"2024-01-12T07:51:10","date_gmt":"2024-01-12T07:51:10","guid":{"rendered":"https:\/\/ig8df3bgexm.preview.infomaniak.website\/centre-daide\/"},"modified":"2025-04-17T14:29:28","modified_gmt":"2025-04-17T14:29:28","slug":"helpcenter","status":"publish","type":"page","link":"https:\/\/www.pcvue.com\/fr\/helpcenter\/","title":{"rendered":"Centre d&#8217;aide"},"content":{"rendered":"    <style>\n        .banner .content {\n            max-width: 429px;\n        }\n\n        @media(max-width: 767.98px) {\n            .banner .description {\n                width: 55%;\n            }\n        }\n    <\/style>\n\n    <div class=\"banner container home-banner\">\n        <div class=\"inner-banner bg-pink\">\n            <div class=\"content\">\n                                    <h1 class=\"title\">Centre d&#8217;aide<\/h1>\n                                                    <p class=\"description\">\n                        Notre \u00e9quipe support garantit votre satisfaction en proposant une assistance personnalis\u00e9e et des solutions efficaces.                    <\/p>\n                \n                \n                \n                \n                            <\/div>\n            <div class=\"image-wrapper\">\n                <div class=\"image\">\n                                            <img decoding=\"async\" src=\"https:\/\/www.pcvue.com\/wp-content\/uploads\/2023\/12\/Mask-group.png\" alt=\"Mask group\" loading=\"lazy\">\n                                    <\/div>\n\n                <div class=\"image mobile\">\n                                            <img decoding=\"async\" src=\"https:\/\/www.pcvue.com\/wp-content\/uploads\/2023\/12\/home-banner-mobile-1.png\" alt=\"home banner mobile 1\" loading=\"lazy\">\n                                    <\/div>\n\n            <\/div>\n            <div class=\"edge fill-pink\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"57\" height=\"57\" viewBox=\"0 0 57 57\" fill=\"none\">\n                    <path d=\"M44.3479 56.1254C44.3479 56.1254 44.4286 55.3503 44.6824 53.9744C44.9116 52.6562 45.1979 51.3589 45.548 50.0867C46.9916 44.4349 50.1006 35.3652 56.5766 25.2216C42.7662 24.9891 29.9728 19.846 20.1145 14.287C8.2484 7.59647 0.637967 0.314113 0.637967 0.314113C6.63686 22.7023 21.5834 42.6899 44.3445 56.1233L44.3479 56.1254Z\" fill=\"#FACFDD\" \/>\n                <\/svg>\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"47\" height=\"57\" viewBox=\"0 0 47 57\" fill=\"none\">\n                    <path d=\"M46.9111 56.4697L0.5 0.951172V56.4697H46.9111Z\" fill=\"white\" \/>\n                <\/svg>\n            <\/div>\n\n            <div class=\"edge mobile fill-pink\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"35\" height=\"35\" viewBox=\"0 0 35 35\" fill=\"none\">\n                    <path d=\"M27.1072 34.4447C27.1072 34.4447 27.157 33.9664 27.3136 33.1172C27.4551 32.3036 27.6318 31.503 27.8478 30.7178C28.7388 27.2297 30.6576 21.6322 34.6543 15.3719C26.131 15.2284 18.2353 12.0542 12.1511 8.6234C4.82771 4.4942 0.130797 -0.000233436 0.130797 -0.000233436C3.83312 13.817 13.0576 26.1528 27.1051 34.4434L27.1072 34.4447Z\" fill=\"#FACFDD\" \/>\n                <\/svg>\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"34\" viewBox=\"0 0 28 34\" fill=\"none\">\n                    <path d=\"M27.1277 33.4583L0.130859 0V33.4583H27.1277Z\" fill=\"white\" \/>\n                <\/svg>\n            <\/div>\n        <\/div>\n    <\/div>\n\n\n\n\n<style>\n    .custom-paragraph{\n        margin-top: 105px;\n        margin-bottom: 135px;\n    }\n\n    @media(max-width: 1600px){\n        .custom-paragraph{\n            margin-top: 89px;\n            margin-bottom: 84px;\n        }\n    }\n\n    @media(max-width: 767.98px){\n        .custom-paragraph{\n            margin-top: 21px;\n            margin-bottom: 21px;\n        }\n    }\n <\/style>\n\n <div class=\"custom-paragraph Yes\">\n    <div class=\"content container\">\n        <p style=\"text-align: center;\">Nous accompagnons nos clients dans l&#8217;utilisation de nos produits. Notre \u00e9quipe de support technique se consacre \u00e0 <span style=\"color: #be0033;\">l&#8217;analyse de vos besoins afin de vous proposer <\/span> les meilleures solutions possible.<\/p>\n    <\/div>\n <\/div>\n\n\n\n\n<style>\n    .block-list{\n        margin-top: px;\n        margin-bottom: 134px;\n    }\n    @media(max-width: 1600px){\n        .block-list{\n            margin-top: px;\n            margin-bottom: 82px;\n        }\n    }\n\n    @media(max-width: 767.98px){\n        .block-list{\n            margin-top: 48px;\n            margin-bottom: px;\n        }\n    }\n <\/style>\n\n <div class=\"block-list container\">\n    <div class=\"items\">\n                            <div class=\"item item1 type-1\"\n                        style=\"background: radial-gradient(41.57% 90.65% at 70.68% 65.08%, rgba(205, 205, 226, 0.2) 0%, rgba(205, 205, 226, 0.4) 100%)\">\n                        <style>\n\n                            .block-list .item1{\n                               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<a class=\"button arrow\"\n                                        href=\"\/knowledge-base\/\"\n                                        target=\"_self\">\n                                        Voir plus                                    <\/a>\n                                                            <\/div>\n                        <\/div>\n                        \n                        <div class=\"image\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.pcvue.com\/wp-content\/uploads\/2024\/06\/KB-illustration.png\" alt=\"KB illustration\" loading=\"lazy\">\n                                                    <\/div>\n                        \n                        \n                    <\/div>\n                                <div class=\"item item2 type-3\"\n                        style=\"background: radial-gradient(143.8% 108.31% at 70.68% 55.69%, rgba(187, 218, 237, 0.185) 0%, rgba(187, 218, 237, 0.5) 100%)\">\n                        <style>\n\n                            .block-list .item2{\n                                min-height: 418px;\n                            }\n                            \n                            .block-list .item2 .content{\n                                width: 50%;\n                            }\n\n                            @media(max-width: 1600px){\n                                .block-list .item2 .content{\n                                width: 49%;\n                                }\n                            }\n\n                        <\/style>\n                        <div class=\"content\">\n                            <h2 class=\"title\">FAQ<\/h2>\n                            <p class=\"description\">Foire aux Questions sur PcVue<\/p>\n                            <div class=\"external-link\">\n                                                                    <a class=\"button arrow\"\n                                        href=\"https:\/\/www.pcvue.com\/fr\/faq\/\"\n                                        target=\"_self\">\n                                        Voir plus                                    <\/a>\n                                                            <\/div>\n                        <\/div>\n                        \n                        <div class=\"image\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.pcvue.com\/wp-content\/uploads\/2023\/12\/Group-342-2.png\" alt=\"Group 342 2\" loading=\"lazy\">\n                                                    <\/div>\n                        \n                        \n                    <\/div>\n                                <div class=\"item item3 type-1\"\n                        style=\"background: #ECEFF2\">\n                        <style>\n\n                            .block-list .item3{\n                                min-height: 418px;\n                           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               target=\"_self\">\n                                        Voir plus                                    <\/a>\n                                                            <\/div>\n                        <\/div>\n                        \n                        <div class=\"image\">\n                                                            <img decoding=\"async\" src=\"https:\/\/www.pcvue.com\/wp-content\/uploads\/2024\/06\/product-doc-illusatration.png\" alt=\"product doc illusatration\" loading=\"lazy\">\n                                                    <\/div>\n                        \n                        \n                    <\/div>\n                                <div class=\"item item4 type-1\"\n                        style=\"background: radial-gradient(41.57% 90.65% at 70.68% 65.08%, rgba(205, 205, 226, 0.2) 0%, rgba(205, 205, 226, 0.4) 100%)\">\n                        <style>\n\n                            .block-list .item4{\n                     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