Technical assistance
Technical assistance for your PcVue projects
Our teams support end customers and system integrators at every stage of their project — from initial conception through on-site deployment — to ensure optimal performance and lasting reliability.
End customers – System integrators – On-site or remote
Mon. – Fri., 9:00 – 18:00
What we help you achieve
Our goal is to ensure the proper functioning, availability, and performance of your PcVue software — supporting your teams in the rapid resolution of incidents and the ongoing optimization of your solution.
Assistance phases
We can assist you throughout the entire project lifecycle, across five complementary phases.
PHASE 1
Conception, analysis & testing
- Consulting during project launch meetings
- Prototype development for validation
- Architecture design
- Communication implementation review
- Performance testing
PHASE 2
Implementation support
- Hardware configuration (OS, virtualization, network)
- Architecture setup
- Development team onboarding
- Progress monitoring & analysis
- Advanced script development
- R&D engagement for specific features
PHASE 3
Support during development
- Project optimization
- Expert guidance and technical advice
PHASE 4
On-site support
- Assistance during on-site deployment
- Optimization for site-specific functional and performance constraints
PHASE 5
Application maintenance
- Updates and application evolution
- Migration of legacy systems to our solutions
Service delivery
Key benefits
- Minimized downtime and operational disruptions
- Increased productivity and operational efficiency
- Direct access to PcVue-certified technical experts
- Transparent reporting and structured follow-up
- Peace of mind and reliable, long-term performance
Service scope & limitations
- Third-party software or hardware not supplied by our company
- Issues caused by incorrect handling, unauthorized modifications, or incompatible environments
- Data recovery following accidental deletion, virus infection, or uncontrolled system failure
- Network or server issues unrelated to the software itself
- Development of custom features, integrations, or scripts
This service does not include training sessions, nor does it constitute an obligation to achieve a specific result. The customer must ensure that all hardware and software prerequisites are met prior to intervention. During on-site assistance, a designated employee or integrator with full knowledge of the project environment (network, automation, equipment) must be present throughout.
Need assistance for your PcVue project?
Contact our team to discuss your needs and define the right support plan.