{"success":true,"data":"        <div class=\"items\">\n                            <div class=\"item id_2831\">\n                    <h4 class=\"title\">\n                        <span class=\"text\">\n                            <span class=\"text-content\">What is the procedure to update or upgrade my PcVue dongle ?<\/span>\n                        <\/span>\n                        <div class=\"icon\"><\/div>\n                    <\/h4>\n                    <div class=\"content\">\n                        <!-- wp:paragraph -->\n<p>To update or upgrade a PcVue dongle, you should use License Utility tool. This tool may be launched directly from PcVue \\ Bin directory (RmLicMgr.exe file), or from the interface of License Utility (which is available in PcVue startup menu).<br>Step 1 : launch Remote License Manager tool and select \u00ab Ask for license upgrade \u00bb option in order to generate an \u00ab Ask for license upgrade \u00bb file corresponding to your dongle (&lt;Key number&gt;.DAT). This file should be e-mailed to your license supplier : <a href=\"mailto:license@arcinfo.com\"><strong>license@arcinfo.com<\/strong><\/a><br>Step 2 : your license supplier should send you a code file (*.Lic file) in return for free if you have a valid Maintenance contract. Or you might need to purchase the desired update\/upgrade. In that case you should contact your PcVue sale's representative<br>Step 3 : launch Remote License Manager tool and select \u00ab Upgrade my license now \u00bb option in order to upgrade your dongle, after selecting the code file (*.Lic file) sent by your license supplier.<\/p>\n<!-- \/wp:paragraph -->                    <\/div>\n                <\/div>\n                            <div class=\"item id_2821\">\n                    <h4 class=\"title\">\n                        <span class=\"text\">\n                            <span class=\"text-content\">I use PcVue but I don&#039;t have a valid maintenance contract, where can I find technical support?<\/span>\n                        <\/span>\n                        <div class=\"icon\"><\/div>\n                    <\/h4>\n                    <div class=\"content\">\n                        <!-- wp:paragraph -->\n<p>Technical support may be found on the <strong><a href=\"https:\/\/www.pcvue.com\/contacts\/support-technique\/\">support<\/a><\/strong> section of our website. You may also find help here:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul class=\"wp-block-list\"><!-- wp:list-item -->\n<li>Videos displaying PcVue features, technical tutorials and demos (also available on <strong><a href=\"https:\/\/www.youtube.com\/user\/PcVueTutorials\">YouTube<\/a><\/strong>)<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>A\u00a0<a href=\"https:\/\/www.pcvue.com\/knowledge-base\/\"><strong>k<\/strong><\/a><a href=\"https:\/\/www.pcvuesolutions.com\/support\/\/en\/\"><strong>nowledge base<\/strong><\/a>\u00a0which provides various articles related to PcVue and associated topics.\u00a0\u00a0 \u00a0<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p><br>Should an emergency issue require priority access to technical support, users are free to contact their sales engineer in order to regularize their contracts.<\/p>\n<!-- \/wp:paragraph -->                    <\/div>\n                <\/div>\n                            <div class=\"item id_2822\">\n                    <h4 class=\"title\">\n                        <span class=\"text\">\n                            <span class=\"text-content\">Is PcVue certified by the Bacnet test laboratory as an BAWS (BACnet Advanced Work Station) ?<\/span>\n                        <\/span>\n                        <div class=\"icon\"><\/div>\n                    <\/h4>\n                    <div class=\"content\">\n                        <!-- wp:paragraph -->\n<p>Yes, PcVue is listed as BACnet Advanced Operator Workstation (B-AWS) by the BACnet Test Laboratory (<a href=\"https:\/\/www.bacnetinternational.net\/btl\/index.php?pr=12\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>BTL<\/strong><\/a>)<br>PcVue is able to communicate with BACnet devices via BACnet\/IP.<\/p>\n<!-- \/wp:paragraph -->                    <\/div>\n                <\/div>\n                            <div class=\"item id_2823\">\n                    <h4 class=\"title\">\n                        <span class=\"text\">\n                            <span class=\"text-content\">Can different PcVue versions work together through client\/server networking?<\/span>\n                        <\/span>\n                        <div class=\"icon\"><\/div>\n                    <\/h4>\n                    <div class=\"content\">\n                        <!-- wp:paragraph -->\n<p>In a networked application, different versions of PcVue can communicate together. However, we do not recommend it because between each release, several fixes and new features are implemented and this may cause some compatibility issues.<br>In case you have to choose this solution, you should take care of developing your project on the basis of the oldest version.<\/p>\n<!-- \/wp:paragraph -->                    <\/div>\n                <\/div>\n                            <div class=\"item id_2824\">\n                    <h4 class=\"title\">\n                        <span class=\"text\">\n                            <span class=\"text-content\">I want to know about the references you have in my specific business or industry.<\/span>\n                        <\/span>\n                        <div class=\"icon\"><\/div>\n                    <\/h4>\n                    <div class=\"content\">\n                        <!-- wp:paragraph -->\n<p>You will find some references on Markets menu of our web site, <strong><a href=\"https:\/\/www.pcvue.com\/contacts\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\">BMS<\/a><\/strong> for instance, or send an email to <a href=\"mailto:marketing@arcinfo.com\"><strong>marketing@arcinfo.com<\/strong><\/a>, you can also contact your sales representative in your area (<a href=\"https:\/\/www.pcvue.com\/contacts\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>contact-us<\/strong><\/a>)<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->                    <\/div>\n                <\/div>\n                            <div class=\"item id_2825\">\n                    <h4 class=\"title\">\n                        <span class=\"text\">\n                            <span class=\"text-content\">Should I buy a SQL server license to use Historical module (HDS) of PcVue ?<\/span>\n                        <\/span>\n                        <div class=\"icon\"><\/div>\n                    <\/h4>\n                    <div class=\"content\">\n                        <!-- wp:paragraph -->\n<p>It depends on the size of your database. You can use free SQLServer express version to manage some databases up to 10 Gb.<br>You will find more information by clicking on the following link:<a href=\"https:\/\/www.pcvuesolutions.com\/support\/\/en\/private\/system-related\/microsoft-sql-server\/815-how-to-buy-an-sql-server-license\" target=\"_blank\" rel=\"noreferrer noopener\"> KB815<\/a><\/p>\n<!-- \/wp:paragraph -->                    <\/div>\n                <\/div>\n                            <div class=\"item id_2826\">\n                    <h4 class=\"title\">\n                        <span class=\"text\">\n                            <span class=\"text-content\">I have a project to develop, where can I find some templates to start a quick project skeleton?<\/span>\n                        <\/span>\n                        <div class=\"icon\"><\/div>\n                    <\/h4>\n                    <div class=\"content\">\n                        <!-- wp:paragraph -->\n<p>You can run <strong>Quick Start<\/strong> project provided with the PcVue installation, and choose your template, colors, mimics name and size in order to save time at project creation.<br><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->                    <\/div>\n                <\/div>\n                            <div class=\"item id_2827\">\n                    <h4 class=\"title\">\n                        <span class=\"text\">\n                            <span class=\"text-content\">I have an old PcVue version, can I update the project to the latest PcVue version?<\/span>\n                        <\/span>\n                        <div class=\"icon\"><\/div>\n                    <\/h4>\n                    <div class=\"content\">\n                        <!-- wp:paragraph -->\n<p>Since PcVue provides upward compatibility, it should be possible to update a project from an old version to the latest PcVue version.<br>Qualification tests are regularly done on typical projects (demo project, specific customer projects) to check and ensure correct project updating from N to N+1 version of PcVue. Therefore, going through successive upgradings between two consecutive versions (from N to N+1), a project may be upgraded from an old PcVue version to the latest version.<\/p>\n<!-- \/wp:paragraph -->                    <\/div>\n                <\/div>\n                            <div class=\"item id_2832\">\n                    <h4 class=\"title\">\n                        <span class=\"text\">\n                            <span class=\"text-content\">Is PcVue compatible with 21 CFR Part 11 ? (21 Code Federal Regulations Part 11)<\/span>\n                        <\/span>\n                        <div class=\"icon\"><\/div>\n                    <\/h4>\n                    <div class=\"content\">\n                        <!-- wp:paragraph -->\n<p>PcVue proposes many features which can help industries\/factories to meet requirements  with 21 CFR Part 11.<br>Indeed, several options of advanced security are available in PcVue, for example: Impose a strong password, several levels of profiles, audit trail, and possibility of saving all attempts of connections...<\/p>\n<!-- \/wp:paragraph -->                    <\/div>\n                <\/div>\n                            <div class=\"item id_2829\">\n                    <h4 class=\"title\">\n                        <span class=\"text\">\n                            <span class=\"text-content\">How is PcVue accounting the number of variables in my application?<\/span>\n                        <\/span>\n                        <div class=\"icon\"><\/div>\n                    <\/h4>\n                    <div class=\"content\">\n                        <!-- wp:paragraph -->\n<p>There are two types of variables in PcVue:<br>Internal variables or tags (Unlimited): These variables cannot communicate with any equipment, they are internal to PcVue. You can define as many as needed.<br>Communication Variables or tags: depends on the key (maximum number of variables) you have. These variables are mapped to a data acquisition channel.<br>In order to know how many variables are already mapped:<br>- type F4 once PcVue is launched and look at information tab (I\/O currently used)<br>- Launch Application explorer and look at Number of I\/O in the lower right corner<\/p>\n<!-- \/wp:paragraph -->                    <\/div>\n                <\/div>\n                    <\/div>\n\n        <div class=\"pagination\">\n            <div class=\"pagination-page\">\n                <ul class='page-numbers'>\n\t<li><span aria-current=\"page\" class=\"page-numbers current\">1<\/span><\/li>\n\t<li><a class=\"page-numbers\" href=\"https:\/\/www.pcvue.com\/wp-admin\/admin-ajax.php?action=faq&#038;&#038;page=2\">2<\/a><\/li>\n\t<li><a class=\"page-numbers\" href=\"https:\/\/www.pcvue.com\/wp-admin\/admin-ajax.php?action=faq&#038;&#038;page=3\">3<\/a><\/li>\n\t<li><span class=\"page-numbers dots\">&hellip;<\/span><\/li>\n\t<li><a class=\"page-numbers\" href=\"https:\/\/www.pcvue.com\/wp-admin\/admin-ajax.php?action=faq&#038;&#038;page=6\">6<\/a><\/li>\n\t<li><a class=\"next page-numbers\" href=\"https:\/\/www.pcvue.com\/wp-admin\/admin-ajax.php?action=faq&#038;&#038;page=2\">&raquo;<\/a><\/li>\n<\/ul>\n            <\/div>\n        <\/div>\n        "}