Knowledge Base

Error 3 –  Key not detected or key out of service.

Error 4 – SP_ACCESS_DENIED. The key is too old to support this upgrade. You need to a new key.

Error 8 – The write or decrement operation should not be performed due to lack of sufficent power. Try the function again. Try to update the dongle on another computer and if it still fails, we suggest to replace the dongle by a new one.

Error 18 – Problem with Sentinel drivers. Try to re install Sentinel Driver.

Error 59 – The client library failed on communicating with the Rainbow system drive. Try to re install Sentinel Driver.

Error 100 – System can’t read the content of file. This issue particularly occurs when using Remote License v1.0, under Windows 2003 Server. Use Remote License V1.1.

Error 200 – The license file has been corrupted. Check the content of file – it should have a string with only hexadecimal characters. If content doesn’t match original file, send the original hexadecimal character string via an email, and ask customer to copy it into his file.

Error 201 – We are now able to generate .lic file without having to provide first the .dat file (this a new feature). But to process these new .lic file, you must use Remote Licence Manager version 1.2 minimum. If a customer tries to process such a .lic file with a RLM 1.1 the error 201 will occur.

Error 204 – To upgrade a key to version 11.1, you need to use the License Utility delivered with PcVue 11.1 onwards (does not work with Beta versions).

Error 205 – No need to generate a file for this licence. Give us the licence number and an order and we will send you a file to update it.