Expert support when you need it

With our headquarters near Paris and offices across the world, our technical teams are closer than you think. We provide usage support, diagnostic assistance, and user support for all PcVue products — fully managed by engineers who master the entire PcVue solution range.

What we help you achieve

Our goal is to ensure the proper functioning, availability, and performance of your PcVue software — supporting your teams in the rapid resolution of incidents and the ongoing optimization of your solution.

ticket tracking
TICKET TRACKING

Full case management
Every ticket is tracked and supervised until the case is closed

dedecated eng
DEDICATED ENGINEER

Assigned on complex cases
A unique technical engineer can be assigned to speed up resolution

remote control
REMOTE CONTROL

Available when site conditions allow
Secure remote access for direct diagnosis and resolution

ticket tracking
TICKET TRACKING

Full case management
Every ticket is tracked and supervised until the case is closed

dedecated eng
DEDICATED ENGINEER

Assigned on complex cases
A unique technical engineer can be assigned to speed up resolution

remote control
REMOTE CONTROL

Available when site conditions allow
Secure remote access for direct diagnosis and resolution

How it works

1-Submit a ticket

Contact our hotline by phone or via our support portal. A ticket is created and assigned immediately to a PcVue-certified engineer.

2-Diagnosis & resolution

Our engineer analyses your issue and provides a fast, adapted response. Remote access may be used if needed to accelerate resolution.

3-Follow-up

All cases are tracked until closure. For complex issues, a dedicated engineer is assigned to ensure continuity and reduce treatment time.

4-Case closure

A summary is provided at the end of each intervention. Satisfaction is monitored regularly through surveys to ensure quality of support.

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Client benefits
  1. Minimized downtime and operational disruptions
  2. Increased productivity and efficiency
  3. Direct access to certified PcVue technical experts
  4. Transparent reporting and structured follow-up
  5. Peace of mind and reliable, long-term performance
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Service scope & limitations
  1. Third-party software or hardware not supplied by our company
  2. Issues caused by incorrect handling, unauthorized modifications, or incompatible environments
  3. Data recovery following accidental deletion, virus infection, or uncontrolled system failure
  4. Network or server issues unrelated to the software itself
  5. Development of custom features, integrations, or scripts
  6. Training — not included in the standard hotline service

Need support for your PcVue application?

Contact our hotline team — we’re here to help you resolve issues quickly and efficiently.

Contacts us